Return & Refund Policy

Last Updated: May 2026

At Florra Living, we take pride in creating carefully crafted lighting and decor products. Please read our return and refund policy carefully before placing an order.

Returns:

We accept returns only for products that are:

• Damaged during delivery
• Defective or not functioning properly
• Incorrect product received
• Products that are unopened in original packaging or have never been used

To be eligible for a return, you must request the return within 3 days of delivery.

The product must:

• Be unused
• Be in its original packaging
• Include all accessories and contents originally delivered

Non-Returnable Items:

The following situations are not eligible for returns or refunds:

• Change of mind
• Color or lighting tone preference changes after delivery
• Minor texture, layer lines, or finish variations caused by the 3D printing/manufacturing process
• Damage caused by misuse, mishandling, water exposure, or improper electrical usage
• Products returned without original packaging

As many Florra Living products are decorative and design-focused items, slight handcrafted or manufacturing variations may naturally occur.

Damaged or Defective Products:

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number
• Unboxing photos/videos
• Clear images of the issue

You can contact us at:

Email: support@florraliving.com

Once verified, we will offer:

• Replacement product
• Exchange
• Refund (if replacement is unavailable)

Exchanges:

Yes we accept exchanges only for:

• Damaged products
• Defective products
• Incorrect items received

Exchange approval is subject to inspection and verification.

Return Shipping:

For approved damaged or defective returns, Florra Living will cover the return shipping cost.

Customers may be asked to securely pack the product for reverse pickup or courier shipment.

Refunds:

Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

• Refunds are processed within 5–7 business days
• Original payment method will be credited

Depending on your bank or payment provider, it may take additional time for the refund to reflect.

Cancellation Policy:

Orders can only be canceled before dispatch.

Once an order has been shipped, cancellation requests will not be accepted.

Contact Information:

For return, refund, or exchange support, contact:

Florra Living Support
Email: support@florraliving.com
Website: Florra Living